To ensure our customers' rights, Kaya Spread implements the following product warranty policy:
1. Upon receiving the product, customers are kindly requested to inspect the package's condition and the quantity to ensure it matches the order/invoice. Should customers discover any damages or signs of tampering with the package, they can immediately contact Kaya through our hotline: +65 96911811 for instant support.
2. After confirming the successful delivery of an order, Kaya will apply the product warranty policy: Kaya only accepts returns within 24 hours from the product's receipt. The return shipping time frame: within 07 business days from the day of receiving the return request and verifying the product's condition. Return address: Customers can directly bring the product to our office/store or ship via a courier service.
3. Cases eligible for warranty:
- Broken products or those past their expiration date.
- Products with mold or an unusual odor inside.
4. Cases not covered by warranty:
- Damaged or inferior quality products due to the customer's improper storage.
- Products with broken seals or not in their original condition.
- Customer dislike, unless otherwise specified.
5. Product warranty procedure:
Step 1: Contact Kaya Spread immediately upon discovering any product damages as soon as possible.
Step 2: Take photos of the product's condition and send the information to Kaya via our fanpage or hotline: +65 96911811
Step 3: Kaya will process the information and promptly respond to customers with a timely resolution.
- Customers should provide a video of the product at the time of unboxing and receiving, allowing Kaya Spread to inspect, verify, and consider the return.
- Present the receipt or order for verification.